FAQ
What is COVETROVE?
COVETROVE is the official webstore of WHALERABBIT.
All original WHALERABBIT / WR art , products and collaboration pieces are available online only through this webstore unless stated otherwise.
Where does COVETROVE deliver.
We deliver our products worldwide. Our products are quality-checked, packed and shipped directly from our headquarters in sunny Singapore.
There are times, we might ship out directly from our other studios in Taiwan, Thailand and China for collab pieces.
Shipping & Delivery.
Our packages are delivered with international express couriers or registered Singapore Post.
Small world packages are sent within 5 working days (For in stock products).
For larger gallery scale products, shipment will be customised.
Delivery info will be notified to your inbox after shipment, please do check your junk mail if your tracking details are not received.
- Customs and shipping delays can and will often occur.
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Do bear with us for the inconvenience when delays happen.
For questions do contact customer service at CS@whalerabbit.com
Payment methods
We currently receive payment securely by PayPal and major credit cards through Stripe.
Returns and defects
We will devote great care to your order, however if an article has postal damages or you have received the wrong product, please feel free to contact us at CS@WHALERABBIT.com within 7days.
About FAKES and COUNTERFEITS
Please be aware of fakes and counterfeits of our products.
We are aware of some of our products being counterfeited and sold though dubious channels.
Counterfeit pieces will never have the quality and vibrancy compared to our originals. We update our product catalog regularly through our website at www.whalerabbit.com for your references.