Small world packages are sent within 5 working days (For in stock products).
For larger gallery scale products, shipment will be customized.
Delivery info will be notified to your inbox after shipment, please do check your junk mail if your tracking details are not received.
A gentle reminder :
- Customs and shipping delays can and will often occur.
Do bear with us for the inconvenience when delays happen.
For questions do contact customer service at CS@whalerabbit.com
SHIPPING IMPORT TAX OR CUSTOMS FEES
Customers are responsible for any and all Customs, VAT Fees, or Import Taxes that may incur upon arrival to your country.
Please be advised that these charges are not within our control, however we are always available to work custom matters with you should you need it.
We currently only receive payment securely by PayPal and major credit cards through Stripe.
RETURNS & REPLACEMENTS
We will devote great care to your order, however if an article has postal damages or you have received the wrong product, please do contact us at CS@WHALERABBIT.com within 7days.
ABOUT FAKES AND COUNTERFEITS
Please be aware of fakes and counterfeits of our products.
We are aware of some of our products being counterfeited and sold though dubious channels.
Counterfeit pieces will never have the quality and vibrancy compared to our originals.
We update our product catalog regularly through our website at whalerabbit.com for your references.