FAQ


WHAT IS COVETROVE

COVETROVE is the official online shop of WHALERABBIT.

All original WHALERABBIT / WR art pieces, and collaboration products are available online internationally only through this webstore unless stated otherwise.



WHERE DOES COVETROVE DELIVER

We ship our products worldwide.
Our products are quality-checked, packed and shipped directly from our headquarters in sunny Singapore.
There are occasions we might ship directly from our other studios in Taiwan, Thailand and China for collab pieces.




SHIPPING & DELIVERY

Our packages are delivered with international express couriers or registered Singapore Post.

Small world packages are sent within 5 working days (For in stock products).
For larger gallery scale products, shipment will be customized.

Delivery info will be notified to your inbox after shipment, please do check your junk mail if your tracking details are not received.

A gentle reminder :

  • Customs and shipping delays can and will often occur. 
  • Do bear with us for the inconvenience when delays happen. 
    For questions do contact customer service at CS@whalerabbit.com

 

SHIPPING IMPORT TAX OR CUSTOMS FEES

Customers are responsible for any and all Customs, VAT Fees, or Import Taxes that may incur upon arrival to your country.
Please be advised that these charges are not within our control, however we are always available to work custom matters with you should you need it.


PAYMENT METHODS

We currently only receive payment securely by PayPal and major credit cards through Stripe.

  

RETURNS & REPLACEMENTS

We will devote great care to your order, however if an article has postal damages or you have received the wrong product, please do contact us at CS@WHALERABBIT.com within 7days.

 

 

ABOUT FAKES AND COUNTERFEITS

Please be aware of fakes and counterfeits of our products.
We are aware of some of our products being counterfeited and sold though dubious channels.

Counterfeit pieces will never have the quality and vibrancy compared to our originals.
We update our product catalog regularly through our website at whalerabbit.com for your references.