FAQ
What is COVE TROVE?
COVE TROVE is the official webstore of WHALERABBIT.
All original WHALERABBIT products, art pieces and collaboration pieces are available online only through this webstore unless stated otherwise.
Where does COVE TROVE deliver
We deliver our products worldwide. Our products are quality-checked, packed and shipped directly from our headquarters in sunny Singapore.
Shipping & Delivery
Our packages are delivered with international express couriers or registered Singapore Post.
Small world packages are sent within 5 working days (For in stock products).
For larger gallery scale products, shipment will be customised.
Delivery info will be notified to your inbox after shipment, please do check your junk mail if your tracking details are not received.
- Customs and shipping delays can and will often occur.
-
Do bear with us for the inconvenience when delays happen.
For questions do contact customer service at CS@whalerabbit.com
Payment methods
We currently receive payment securely by PayPal and major credit cards through Stripe.
Returns and defects
We will devote great care to your order, however if an article has postal damages or you have received the wrong product, please feel free to contact us at CS@WHALERABBIT.com within 7days.
About FAKES and COUNTERFEITS
Please be aware of fakes and counterfeits of our products. We are aware of some our products being counterfeited and sold though other dubious channels.
Counterfeit art pieces will never have the quality and vibrancy compared to our originals. We update our product catalog regularly through our website with release details for your references.